Ask for the rug-to-package list and the selected product's packing, unpacking and care instructions before delivery. Record the package exterior and the rug's condition at the agreed inspection stage. If something differs from the order or sample, describe it with the rug reference and photographs before attempting an unapproved treatment.
| Record | What to make explicit |
|---|---|
| Piece-to-package list | Link each rug reference, room, quantity and design version to a package label. List any separate underlay or accessory package so it is not mistaken for a missing rug. |
| Before packing | Agree which photos will show the face, reverse, edges and identifying label. Keep these with the final product record and note any checks that were not performed. |
| Handling and temporary storage | Obtain the actual package dimensions, weight and product-specific handling instructions. Confirm who will arrange suitable access and storage; do not assume every rug may be folded, rolled or treated the same way. |
| Arrival condition | Record package labels, counts and visible issues at receipt, then inspect the rug according to the agreed unpacking instructions. Describe marks, edge issues or size discrepancies without guessing their cause. |
| Issue handover | Keep useful labels and packaging while a discrepancy is reviewed. Give the agreed contact the rug reference, photos and order comparison, and check the actual order's reporting and return terms. |
Take this into your next conversation.
- Give the receiver the final piece-to-package list.
- Keep labels and relevant packaging until discrepancies are resolved.
- Find the selected rug's instructions before unpacking or treating it.
- Record receipt, condition review and acceptance for use separately.